Barbara L. Reed

126 N. Bear Creek Drive, Asheville, NC 28806 barbara@skyrunner.net 828/236-9025

OBJECTIVE

To join a telecommunications team, using my experience and education in a growth setting.

HIGHLIGHTS

· Solid telecommunications and project management experience

· Department head management and budgeting experience

· Proven ability to rapidly learn new technologies

· Exceptional organization ability

· Excellent written and verbal communications skills

· Customer relations, vendor negotiations and implementation skills

EDUCATION

Master of Science, Telecommunications Management, Golden Gate University

Bachelor of Science, Health Records Management, Golden Gate University

SKILLS

Protocols DS0/DS3, STS-n, MUX, SONET, DSL, ATM, ISDN, CCS, Frame Relay, Ethernet, TCP/IP

Switches AT&T 5ESS, Nortel DMS100, Ericsson AXE, 3Com, Cisco

Networks 2.4 GHz Wireless (Breezecom), SS7, PSTN, E911, LATA 1 COs, ACDs – Picazzo, Pinnacles, Teloquent; WANG, Lanier, Data General MV/2500RMT, SMS/Allegra

Systems NW Numbering Plan, Nortel Meridian Voicemail, ICD-9-CM (medical classification system), Terminal Digit (global numbering system)

Facilities T1/T3, OC-x, TITAN/Alcatel DCS, Kentrox, RCS28, CPE, Fiber Optic rings

General Voice/Data/Video communications, PBX (Rolm, AT&T, Nortel, Dash), EDI, CTI, IVR, LEC/CLEC, collocation, provisioning, LNP, network design

Computer Windows98/NT, Linux, MSOffice, Project, PowerPoint; Email, TIRKS, TCOMS, CCI, SORD, CESAR, Mechanized Engineering; Internet, HTML, MAC OS, multiple proprietary systems

EMPLOYMENT

1999 – current NewEraCom, LLC, Manager, Network Operations

· Assist startup highspeed wireless ISP in organizing major rollout, managed Central and Broadcast Wireless networks and installations, migrated network to Boulder, established inventory/purchasing system, developed and managed technical department of 8, hired staff, prepared technical manual and job descriptions, completed site contracts, and installed T1s.

1999 FlashNet Communications, Inc., Carrier Access Manager

· Managed network capacity through traffic monitoring, vendor negotiations, order writing, billing review (obtained $50K credit from major ILEC), provisioning and installing of local access and long haul circuits.

1998 Pacific Bell, San Ramon, Project Manager, Contracted

· Project managed E911 SS7 End Office Trunk Conversion Project-LATA 1. Successfully coordinated high-profile conversion of three PSTN central offices (with multiple end offices) to SS7 network, early and under budget, and developed plan for additional 3 offices. Worked with all levels of engineers and management.

· Organized E911portion of 408 Area Code Split to reroute emergency telephone service to new 831 NPA. Identified priority issues and solutions for E911 Network conversion and wrote Conversion Plan. Completed mandatory deadline without incident or delay.

· Converted, moved and installed ACDs. Project managed 2 internal PacBell Call Centers to move, expand and convert from DMS100 Teloquent to 5ESS Pinnacles ACD system, working with system engineers and installers. Both projects completed satisfactorily and on time.

· Coordinated influx of multiple CLEC collocation orders. Compiled job workbooks, coordinated cost estimates, established audit trails.

· Assisted Facilities Inventory Managers. Wrote jobs for Central Office facilities. TITAN, KENTROX, RCS28, SONET rings- augments and installs. Compiled project control sheets for switch upgrade, including T1 circuit assignment. Became highly valued by FIMs.

1997 – 1998 MCI/WorldCom, San Ramon, Provisioning Engineer

· Engineered unbundled local loop service. Coordinated collocated installations, moves and changes with PacBell/Ameritec/USWest. Interacted with RBOC, field engineers and order processing personnel.

· Conceived, coordinated, contributed, edited and distributed Departmental Provisioning Procedural Manual.

· Assisted in development of departmental procedures for LNP. Developed and delivered PowerPoint presentation for provisioning group of 40, describing concepts and impact of Local Number Portability. Reviewed and critiqued proposed procedures.

· Independently established online (GUI) trending reports. Conceived and created graphic trending reports and delivery protocol for daily status to management.

· Participated in switch regrooming, ASR/LSR design and development, IDLC assignments, Vmail/PBX applications and work review audits.

1996 Genesys Labs, San Francisco, Intern/Contractor

· Developed business forms and process using html prototypes. Designed online interactive database and procedures to manage company Inventory, Purchasing and Human Resources. 3 month internship.

1996 – 1997 Candidate, MS Degree, Telecommunications Management, San Francisco

· Emphasis: data/voice communications, transmission protocols, network systems design, satellites, regulatory and social issues, and corporate and international strategies. Graduated with ‘A’ average.

1994 Computer Solutions, Inc., Novato, Programmer

· Converted text-based operations manual into interactive online user’s manual for a multi-million dollar gas turbine engine, in a multitasking environment using Guide, CorelDraw, Excel and Word.

1983 – 1994 Management – Healthcare, Director, Medical Records

· Managed customer service staff of 40 and maintained two cost centers with total budget of $1.5M, in union environment, including planning, budgeting, hiring, scheduling, training and quality control.

· Reduced Accounts Receivable by $.5M - $4M per year.

· Passed all hospital accreditation reviews.

· Installed departmental LANs

· Participated on major MIS upgrade and data review teams

· Revised Forms Control System and Birth Certificate Management Program

· Outsourced medical transcription unit

· Experience with regulatory environment, state and federal reporting, quality improvement, vendor selection, integrated systems management and employee relations in an active customer service setting.